Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• submit an Anima request see link above
• phone us on 01709 819376 from 8am Monday to Friday. The receptionist will support in submitting your Anima request.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• use our online system - Anima
• phone us on 01709 819376 from 8am Monday to Friday. The receptionist will support in submitting your Anima request if applicable.
• visit the surgery and speak with a receptionist, Monday to Friday from 8am 
• use your NHS account (through the NHS website or NHS App) to also access other NHS services

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The practice encourages Under 16’s to attend surgery with their parent or carer but if a child under the age of 16 attends on their own, they have the right to patient confidentiality. Young people can make a confidential appointment with one of the practice nurses to discuss any concerns which they may have with regard to teenage and sexual health.

Advice and suitable remedies for common and minor ailments is available from most pharmacies. Your pharmacist is a qualified health care professional who can also advise you about a wide range of medicines that you can buy without a prescription and any side effects of medication which you are taking.

The Minor Ailment Scheme is available at Weldrick’s Pharmacies based at Maltby Services Centre, High Street, Maltby and Laburnum Parade, Maltby.

Treatment is available under the scheme for many conditions including:

Cough, Hay Fever, Cold Sores, Constipation, Dermatitis, Vaginal Thrush, Pre-conception Advice, Fever in Children, Head Lice, Colic, Scabies, Diarrhoea, Athlete’s Foot, Common Cold,, Acne, Warts and Verrucas, Conjunctivitis, Haemorrhoids, Indigestion, Nappy rash and Threadworm.

Ask to speak to the Pharmacist for advice – treatment under the scheme is free of charge if you are exempt from prescription charges.

The Minor Ailment Scheme does not affect your right to see your GP.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by submitting an Anima request or calling reception before 10am if possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.  Lack of transport is not considered an acceptable reason for requesting a home visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Patients who attend more than 5 minutes late for their appointment may not be seen and be asked to make another appointment in order that clinics can run to time.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01709 819376 from 8am Monday to Friday
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

The Practice undertakes the teaching of medical students from Sheffield University Medical School.

A student may be present during your consultation. If you have any objections to a student being present at your consultation, please advise the receptionist before you see the doctor or nurse.