Help us to help you

Dear Patients,

We are sure you will already be aware of the Government’s mandate to the NHS to vaccinate as many people over the age of 18 as possible in the following weeks; this is to help reduce numbers of people catching and / or passing on the Covid -19 virus Omicron variant; it should by default reduce the numbers of people requiring hospital admission or dying.

As a result, members of our team will be required to help in the vaccination hubs and this will further reduce our capacity to deal with some of our routine and non-urgent services.

Omicron Vaccination Response Poster

Appointments

For non-urgent problems please call after 11 am to speak to our receptionist who will book a routine telephone appointment with the clinician of your choice or the most appropriate clinician. Due to having fewer staff available the wait may be longer than usual.

Patients’ routine concerns relating to prescribed medication will be added to a list and dealt with in turn; we may not be able to deal with the issue within 2 working days but we will try our best.

We must stress that people who feel they need to speak to a GP or Nurse about an urgent medical or mental health problem should phone the surgery as soon as possible after 8am Monday to Friday; we will triage your call and a clinician will call you back the same day.

Routine repeat prescriptions

The best way to reorder medication is online using SystmOnline, Rotherham Health App or the NHS App.

If you are unable to navigate the particular internet service then please post your prescription re-order form in the Manor Field Surgery letterbox (in the Leisure Centre foyer just before the surgery entrance on the left). If you are housebound then please call the receptionist after 11 am to re-order medication over the phone.

Other medication requests

Requests for medication not on repeat prescription will be added to a list and dealt with in turn; we may not be able to deal with the issue within 2 working days but we will try our best.

Other Services

Annual blood tests and blood pressure checks

We will prioritise patients with:

• Diabetes
• Coronary Heart Disease
• Peripheral Vascular Disease
• Chronic Kidney disease

We will also carry out check-ups for:

• PSA
• Drug Monitoring e.g. Methotrexate, Sulfasalazine, Warfarin

If we do not contact you about you annual checks and you are worried that your condition is worsening or your medication is not suiting you then please call our receptionist to make a routine appointment.

Contraception

Contraception is very important, and we will continue to deal will all of our female patients’ contraceptive needs; this may be an appointment over the phone or in person in the clinic for coil, injection or implant fit.

Cervical Smears

Our nurses will continue to offer appointments for cervical smears. If you receive a reminder please book an appointment for the smear test as usual.

Childhood Immunisations

All routine immunisations as per the schedule from 8 weeks and older will continue.

Wound Care and Suture Removal

Wound care and suture removal will continue

Minor Surgery / Joint Injections

Minor surgery and joint injection clinics will be put on hold.

Thank you for your understanding and cooperation.

Manor Field Surgery

FACE MASKS

Due to the current rise in cases of Covid-19 we are asking patients to please wear a mask if able to do so. This is to protect our vulnerable patients and staff.

CORONAVIRUS - UPDATE

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

• the NHS App which you can download from app stores 

• the NHS website (from 17 May 2021)

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

Welcome

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The surgery operates from a two-storey building with access for wheelchair users. Our staff will always be happy to help patients with mobility problems.

Summary Care Record

Access your Summary Care Record

(Read more about Summary Care Record)

Information Sharing

This practice may supply personal health data to comply with its legal obligations from time to time, as directed by the Secretary of State for Health, or other recognised Statutory Authority.

Privacy Notice

How we use your information leaflet

Sharing your medical record - a quick start guide

Choosing which organisations can view your record

Call Recording

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018. Calls are recorded for monitoring, training and dispute resolution purposes.

The purpose of call recording is to provide an exact record of the call which will:

• Protect the interests of both parties
• Help improve Practice performance and best practice
• Help protect Practice staff from abusive or nuisance calls
• Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it
• Establish the facts and assist in the resolution of any medico-legal claims made against the practice or its clinicians
• A call recording may also be used as evidence in the event that an employee's telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee's manager, to be investigated as per the Practice Disciplinary Policy.