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SUPPORT YOUR SURGERY

GP Practices and patients have faced an extremely challenging time during the ongoing Covid-19 pandemic.

Please take a minute to read the GP Access Poster and sign BMA's petition to show your support.

Why are GPs needing to work differently 


DELAY TO FLU VACCINATION DELIVERIES

The main supplier of flu vaccinations to the NHS, Seqirus, has just notified GP practices across the country that there will be a one to two week delay to their planned delivery. They are only providing GP practices with 7 days’ notice of when we will receive flu vaccinations which makes it very difficult for us to plan our flu vaccination clinics at this time.
 
We are now expecting our flu vaccinations to be delivered in the beginning of October and as soon as we get a confirmed date of delivery we will contact eligible patients. We apologise for the inconvenience but this is a national issue and is beyond our control.

NHS BLOOD BOTTLE SHORTAGE 

There is currently a national blood bottle shortage in the NHS. This a national issue and we have been advised by NHS England as to what blood tests we are allowed to undertake. This is something that is outside of the Practice’s control.
 
We will make every effort to manage your health given the current blood bottle shortages, but at present we are only allowed to undertake urgent blood tests. 
 
If you have an appointment booked for a routine blood test then we will be contacting you if this needs to be postponed. NHS England are hoping that supply will resume by the end of September.

SERVICE UPDATE - 15 JULY 2021

Dear Patients,

On Monday the 19th we as a country will celebrate ‘Freedom Day’ – for many patients and for staff working in the NHS Covid is not over.

Nationally, daily rates of Covid infections are increasing – almost 50,000 new cases today; the numbers of people dying from the disease are also growing – 63 today.

Since the Pandemic began over 128,000 have died with many more suffering long-term complications.

Some of us have lost family members, colleagues and friends to the disease.

We, the team at Manor Field Surgery have worked through the Pandemic to provide you with the best possible support and care – it has not been easy. We know that patients have struggled to get through on the phones and there have been delays.

The NHS is experiencing more pressure than ever – every hospital in South Yorkshire has currently more patients than beds, people are spending sometimes hours waiting outside A&E departments inside ambulances because there is no space. Some of you have been waiting over a year for routine surgery.

Although we will celebrate Freedom Day, we will, in keeping with guidance issued across the NHS continue to provide care within the previous Covid restrictions.

https://www.england.nhs.uk/2021/07/nhs-patients-staff-and-visitors-must-continue-to-wear-face-coverings-in-healthcare-settings/?fbclid=IwAR2iPcwkO_ppDjYfV-Sg3bnJIFDUrvtRLuYTxzx9NgL-H9xrJa5jj_DSlsQ

This means, we will wear facemasks and PPE when undertaking patient assessments and treatments and we request that all patients and carers where able wear face coverings. Please use alcohol gel when possible. If you are unable to wear a facemask, please respect others and maintain social distancing.

The uptake of the Covid Vaccine in Maltby has been terrific – thank you for all of those who have joined-in (the jabbers and the jabbed).

Today, likely because of the continuous arrival of new variants, people are becoming unwell with the virus, some critically.

We request that you continue to work with us as we endeavour to provide care to those in need.

We thank you for your patience and support during this time.

As a reminder, if anyone wishes to request non-urgent tasks or support, please email us at roccg.manorfieldsurgery@nhs.net

Our phone lines are open from Monday to Friday 8am to 6.30pm.

We will continue to update you on any changes to the practice or the service,

Best wishes,

Team Manor Field Surgery,

Maltby


URGENT INFORMATION

We are currently experiencing a significant rise in our call volumes due to an increased demand on our service.

We appreciate your patience during these busy times.

For any queries relating to the Covid vaccine, please see the Covid-19 Vaccine section below.


COVID-19 VACCINE

Please click here for information relating to the Covid vaccine.


WE ARE OPEN

Manor Field Surgery would like to clarify that we have been open throughout the pandemic and our staff have never worked harder.

We have made huge system changes to follow ever changing advice from NHS England with the aim of keeping patients and staff safe.

Following national guidance from NHS England we telephone triage all GP appointments, but when clinically appropriate and safe we see patients face to face and have been doing so throughout the pandemic.

The waiting room can now safely only have a certain number of patients in due to social distancing. 

Staff must change PPE and clean rooms between all patient contacts.

We cannot safely return to the previous system without putting people at risk.


SOCIAL MEDIA

The practice has become increasingly aware of the use of Facebook and other Social Media platforms by patients as a means of them expressing their views regarding Manor Field Surgery.

Due to patient confidentiality, the practice is not in a position to respond to such posts, nor clarify exactly what happened and the rationale for clinical decisions. Once a post has been put online, it is almost impossible to remove and defamation laws are equally applicable to social media.

We welcome the views of patients to enable us to improve the service we deliver, but request that all feedback to the practice are made via the appropriate mechanisms.


PLEASE WEAR A FACE MASK

We request that ALL patients attending the surgery wear face coverings.

Many of our patients are vulnerable and we want to do everything we can do keep them safe.

You DO NOT need to spend lots of money buying face masks - these can be made at home or other simple bandanas or scarves are adequate. For more details follow this link.

If you have any questions, please let us know through our Facebook page or email roccg.manorfieldsurgery@nhs.net.

We ask that you do not visit the surgery unless you have an appointment.

Thank you for your help and support.


FACE COVERINGS

We are aware that some patients might be understandably anxious about the Government's recent announcements around the use of face masks / coverings in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask / covering. The Government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.

In respect of public transport, the responsibility for issuing exemptions lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but who considers themselves to have another reason to be exempted.

Some people do not have to wear a face covering including for health, age or equality reasons. Please click here for more information.

Click here for Government advice on the use of face coverings.


CORONAVIRUS - UPDATE

Covid-19 Vaccination Status

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  • the NHS App which you can download from app stores 

  • the NHS website (from 17 May 2021)

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.


CORONAVIRUS

Over the next few days we will change the way we book and the duration of clinics, process repeat prescriptions, complete medicine reviews as well as how we support our patients. We are doing this to provide our patients with what we feel is the best care based on evidence from across the UK and internationally.

All appointments will be screened by a Doctor or Nurse beforehand. Patients with booked appointments will be contacted in due course.

We will provide more telephone and online support as well as video conferencing.

Given limited space in the waiting area we request that patients DO NOT arrive before their appointment time. If you are a patient, please only attend with a relative/friend/carer if essential. Please maintain social distancing if waiting to enter the surgery or talk to receptionists - 2 meters / 6 ft between other patients.

From 16th March 2020, until further notice, patients who have not signed up for online services or the Rotherham Health App will be able to order their repeat medication by emailing roccg.manorfieldsurgery@nhs.net. Please include your name, address, date of birth, up-to-date contact telephone number and the medication you require. Letter boxes are also available outside the surgery for repeat prescriptions.

Not all of this will work for all patients and we will be sensitive to individual needs and situations. We are doing our best; if any patients have ideas as to how we might be able to deliver a better service at this time, please let us know.

Click here for information on Coronavirus

Click here if you think you may have Coronavirus or have been in contact with someone who has.



RotherHive

NHS Rotherham CCG has launched an online Mental Health and wellbeing platform - ROTHERHIVE.

RotherHive has been developed by the NHS Rotherham CCG to provide a range of verified practical advice and accurate contact details for local, national and online mental health and wellbeing services for adults in Rotherham.

Click here to access the platform.

Rotherhive


SelfCare

Self Care poster

Self Care Leaflet

OTC Products Available to Buy for Self Care



Third party ordering of repeat prescriptions on behalf of patients

 We NO LONGER accept any repeat prescription requests from community pharmacies on behalf of patients.

Patients (or their carer, nominated family member/friend) will have to order repeat prescriptions directly from the surgery themselves.

Collections of prescriptions from the practice by community pharmacies on behalf of patients will not be affected.

 

The 23 practices made/making this change, with full support of NHS Rotherham CCG, have carefully considered all options, engaged extensively with key stakeholders (patients, carers, patient participation groups and voluntary groups).

Repeat Prescription Leaflet

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